Returns Policy

Modifying or cancelling orders

You can cancel or make any changes to previously submitted orders, including the delivery day or time, up to 24 hours before your order is meant to be delivered or picked up, without incurring any cancellation fees.

Once you have placed an order you can modify it by contacting our office.

Cancelling or changing an order after cut-off

If you wish to cancel your order after the order cut-off time please contact us on Any orders cancelled after order cut-off time may incur a cancellation fee.

Out of stock items

If a product is unavailable, we’ll let you know by email or phone as soon as possible.

Missing items

If an item you have ordered is missing from your delivery, please Contact us.

Payment queries

If you have any queries about your credit card charge please contact us. Online credit card order cancellations or refunds will be processed on the next business day in accordance with your bank handling time.

Returns

Damaged items

Your satisfaction is our primary concern. ​All our meat is delivered in insulated eskies with commercial ice packs and cryovac where possible, so there shouldn’t be any spoilages. Pictures of all delivered items are also taken to ensure quality standards are met. We will also send you a text or email confirming your order was delivered successfully.

If you receive a damaged item, you can return it to us during delivery, or contact us. We can provide a refund or credit your account.